Frequently Asked Questions

Here’s how to update your subscription menu for FAQs:

1. ‘Login’ to your account through the Customer icon using your email.

2. Once logged in, click on ‘Subscription’ in your account dashboard.

3. Click “Manage Subscription’ or ‘Edit Contents’ and Click the ‘Update Meals’ button

3. And begin adding and/or removing meals.

4. Click on ‘Update Subscription’ button to save changes.

Your subscription will be updated for the upcoming or next subscription order only. 

We currently offer weekly and biweekly subscription deliveries! However, if you would like to receive meals more frequently , we recommend setting up a second subscription. You can set up two deliveries per week by logging into your account and creating a second subscription.

To skip a delivery, follow these steps:

1. ‘Login’ to your account through the Customer icon using your email.

2. Once logged in, click on ‘Subscription’ in your account dashboard.

3. Click “Manage Subscription’ and scroll down to upcoming subscription order dates and click the ‘Skip’ button for the week you want to skip (you may skip up to 4 orders)

4. Click the ‘Save Changes’ button

5. You can skip up to 4 subscription orders at a time if needed.

Important Note:

- If your order is already “locked” you will not be able to edit or skip that order.

You have up to 2 days before your delivery or pickup at midnight Pacific time to make changes to your subscription order. For example, if your delivery is 8/6, then you can make changes up until 8/4 12:00 am Pacific. Your exact cut-off date can be found in your confirmation email and next to each delivery date in your account. We'll also send a reminder email the day before the cut-off. If you have any questions, please contact us at:support@everytable.com.

You have up to 2 days before your delivery or pickup at midnight Pacific time to make changes to your subscription order. For example, if your delivery is 8/6, then you can make changes up until 8/4 12:00 am Pacific. Your exact cut-off date can be found in your confirmation email and next to each delivery date in your account. We'll also send a reminder email the day before the cut-off. If you have any questions, please contact us at:support@everytable.com.

A canceled subscription cannot be reactivated, if you would like to start a new subscription, you can do so at any time by visiting us ateverytable.com/subscribe

Yes, you can change your delivery time or day at anytime! 

1. Simply login into your account with email through the Customer icon, Navigate to the Subscription tab in your dashboard.
2. Click ‘Manage Subscription’ 
3. There you may edit: 
4. Frequency
5. Delivery or Pickup method
6. Date and time
7. Delivery instructions (such as leave at my door or building access instructions
8. Click Save Changes when complete

We are working to enable this feature and will update here once available.

1. Simply login into your account with email through the Customer icon, Navigate to the Subscription tab in your dashboard.
2. Click ‘Manage Subscription’ and scroll down until you see ‘Cancel Subscription’
3. Click ‘Cancel Subscription’ and follow the prompts 

PLEASE NOTE: Canceling your subscription does not automatically cancel any active orders. To cancel your order, please reach out to our customer success team by emailing: support@everytable.com

Everytable is not at fault for stolen, late received or mis-delivered orders due to inaccurate or missing delivery instructions. If you feel there has been a mistake with your delivery or your delivery instructions were not followed, please contact us atsupport@everytable.com

• 10% off all Everytable Products, all the time;
• Free delivery with a minimum order value of $25.00 (a $3.00 service fee/packaging fee will be applied to each order);
• Weekly or bi-weekly subscription plans with the ability to modify or skip upcoming selections or cancel at anytime;
• Double rewards points with each order, which may be used towards the redemption of a free Everytable Product.  Each $1.00 spent equals 6 points;
• Special perks reserved for subscribers only, including the chance to attend: culinary experience events; view sneak peeks of new meal launches before they hit the menu and invites to partner events in one’s local area.

To add a promo code to your subscription, follow these steps:

1. Simply login into your account with email through the Customer icon, Navigate to the Subscription tab in your dashboard.
2. Select View Your Next Order
3. Click "Add discount"

Important Note: Only one promo code can be applied at a time in a subscription order. If you want to use a new promo code, make sure to remove the current one before applying the new one.

To remove a promo code from your subscription, follow these steps:

1. Simply login into your account with email through the Customer icon, Navigate to the Subscription tab in your dashboard.
2. Select View Your Next Order
3. Click the trash can icon next to the promo code.
4. Confirm removal.

Once removed, you can enter a new promo code or continue without one.

To redeem your loyalty points on your subscription order, follow these steps:

1. Simply login into your account with email through the Customer icon, 
2. Navigate to the Rewards & Referrals tab in your dashboard.
3. Click redeem either $5 or $10 discount for active subscription
4. Copy the code and paste/apply the promo code to your upcoming subscription order

Note: Points can be redeemed starting at $5.00. If you don’t have enough points to redeem this minimum amount, the loyalty points section won’t appear in order management.

You can update your payment method at anytime. 

To change payment method:

1. Simply login into your account with email through the Customer icon, Navigate to the Subscription tab in your dashboard.
2. Click on Address & Payment Details 
3. Click on ‘Manage Payment Methods’
4. Click the ‘Edit’ button
5. Click the Send Edit Payment Link button 
6. You will receive an email to the email address on your account
7. Follow the prompt to complete 

To add payment method:

1. Simply login into your account with email through the Customer icon, Navigate to the Subscription tab in your dashboard.
2. Click on Address & Payment Details 
3. Click on ‘Manage Payment Methods’
4. Click on ‘Add Payment Method’’ button
5. Complete the fields

To remove payment method:

1. Simply login into your account with email through the Customer icon, Navigate to the Subscription tab in your dashboard.
2. Click on Address & Payment Details 
3. Click on ‘Manage Payment Methods’
4. Click the ‘Remove’ button

Important Note: If the credit card you are trying to delete is set as your ‘default payment method’ or only payment method, you must add a new default payment method before proceeding with the deletion. Make sure to update your default payment method if necessary.