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Food Delivery and Food Pick Up FAQs

Frequently Asked Questions

Select a category below to find answers to common questions. 

Account

Simply login to your account and navigate to 'Subscription Settings'. Once in your settings 

  • Click the 'Edit' button in the bottom right hand corner of the 'Subscription Details' box
  • From there, in the bottom left corner you will see 'Add Delivery Address' 
  • After you are finished adding your details, you will have the option to just save your delivery address or make it your default. 

NOTE: If you opt to just save the delivery address, it will automatically become the default address

  • If your password isn't working, click "Forgot password" and we'll send you an email to help you reset it.
  • If you can’t remember the email address on file, please reach out to our customer success team for assistance.
  • You can also change your log-in info at any time in your "Default Settings."

To update your payment method on the account.

  • Login to www.everytable.com to access your Account Information Page. To the left click the ‘’Payments’ tab. This will bring you to your ‘Payment Methods’ page. Once there, click ‘add new’ to add a new card to the account. You can also delete an existing card by selecting "edit" and selecting delete.
  • For security purposes, you are unable to edit an existing card. To update that information, you will have to delete then re-enter the card information.

 

PLEASE NOTE: You will also need to update the credit card information within your subscription. To do so, Click the button in the top right corner and Select " Manage Plan" from the drop down menu. From there, you will see your Plan Subscription Overview. Select ‘Subscription Settings” off to the right. Scroll down to ‘Payment Methods’ and click the arrow to drop down your available options. Click ‘Select Method’ for the card you wish to use for your subscription. You can only switch between existing cards on file. A card must first be added in order to be selected for default payment.

Subscription

Updating your menu is easy! To update the menu items on your existing subscription:

  1. Log in to your account > select "Manage Subscription" 
  2. Choose the subscription you would like to update if there are multiple
  3. Click "Shop this Order"
  4. You will be redirected to our menu where you can choose items to add 
  5. Select 'Add to Plan' to add to subscription or click 'Buy Once' to add as a one time purchase 
  6. If you would like multiples of the same item, click the button the corresponding number of times

 * Please note: Items currently on existing subscription will display a number next to 'Subscribe' indicating the amount of that item currently on your plan. 

Amounts can be adjusted, including being removed, in cart view.

We currently offer weekly and biweekly subscription deliveries! However, if you would like to receive meals more frequently , we recommend setting up a second subscription. You can set up two deliveries per week by logging into your account and creating a second subscription.

You can manage your delivery preferences by logging into your subscription account, and clicking on ‘My Subscriptions.’ From there you will see a button to ‘Skip Weeks.’

 

The skip function allows you to skip your upcoming delivery. For example, if you have a delivery scheduled for this week, you aren't able to skip next week before you receive this week’s delivery. You can go into your account and skip weeks only after you've received the next delivery you want. You can skip up to 4 weeks in advance. If you skip an order, after 4 weeks following the date you skipped your first order, your Subscription Service will automatically reactivate in accordance with your previous settings unless you log into your Account and choose to skip the Subscription Service again. This process must be completed every 4 weeks until you wish to continue the Subscription Service.

You'll have up to 3 days before you receive your meals to make any changes to the order. You can find your specific cut-off date in your confirmation email as well as under each delivery date in your deliveries. We'll be sure to send you a reminder email every week on the day before your cut-off date, but you can make changes up to 3 weeks ahead of time! If you need us to confirm the cut-off date for you, feel free to chat with us.

A canceled subscription cannot be reactivated, if you would like to start a new subscription, you can do so at any time by visiting us at everytable.com/subscribe

You can! Simply login into your account: Select ‘Settings’ in Your Subscriptions, click ‘Edit’ in the bottom right corner of your Subscription Details box and select a time from the ‘Delivery Time’ drop down menu. Don’t forget to click save once you’ve made your selection!

To cancel your subscription, simply login into everytable.com and choose "edit subscription", in the top menu. From there, select "settings" in the left menu and click "cancel subscription" from the bottom Plan settings page. A pop up window will appear where you will be able to select Cancel Subscription.

Our drivers take care to follow delivery instructions provided by our customers. Everytable is not at fault for stolen, late received or mis-delivered orders due to inaccurate or missing delivery instructions. If you feel there has been a mistake with your delivery or your delivery instructions were not followed, please contact us at [email protected] or (213) 444 - 5524.

  • 10% off all Everytable Products, all the time;
  • Free delivery with a minimum order value of $25.00 (a $3.00 service fee/packaging fee will be applied to each order);
  • Weekly or bi-weekly subscription plans with the ability to modify selections up to 4 weeks in advance or cancel at anytime;
  • Double rewards points with each order, which may be used towards the redemption of a free Everytable Product.  Each $1.00 spent equals 2 points;
  • Special perks reserved for subscribers only, including the chance to attend:
    • a chef culinary experience event;
    • a chef tasting for one of our new meal launches before it hits the stores and online;
    • invites to partner events in one’s local area.

Updating your menu is easy! To update the menu items on your existing subscription:

Log in to your account > select "Manage Subscription"

Choose the subscription you would like to update, if there are multiple, Click "Shop this Order". You will be redirected to our menu where you can choose items to add Select 'Add to Plan' to add to subscription or click 'Buy Once' to add as a one time purchase.

If you would like multiples of the same item, click the button the corresponding number of times

* Please note: Items currently on existing subscription will display a number next to 'Subscribe' indicating the amount of that item currently on your plan.

Amounts can be adjusted, including being removed, in cart view.

You can manage your subscription preferences by logging into your subscription Account and clicking on ‘My Subscriptions.’ As a subscription customer, you will have the ability to edit or manage your subscription order(s) up to 4 weeks in advance.   These modifications include:

 

-   Editing meals

-   Removing meals from their subscription order

-           Skipping orders

 

The skip function allows you to skip your upcoming delivery. For example, if you have a delivery scheduled for this week, you aren’t able to skip next week before you receive this week’s delivery. You can go into your Account and skip weeks only after you’ve received the next delivery you want. You can skip up to 4 weeks at a time. If you skip an order, after 4 weeks following the date you skipped your first order, your Subscription Service will automatically reactivate in accordance with your previous settings unless you log into your Account and choose to skip the Subscription Service again. This process must be completed every 4 weeks until you wish to continue the Subscription Service.

Rewards Program

Sign up with a team member at one of our stores or start earning automatically when you create an account to place a one-time or subscription order. 

The option to redeem your points will automatically appear at check out. Use the drop down to select the amount you'd like to apply. Once chosen, click the 'Apply' button, to redeem the points towards your order!  You may also redeem at one of our stores during checkout for your purchase. 

When Rewards points are added to your or otherwise redeemed by you, the Rewards points associated with that Reward will be deducted from the account.

Once your Rewards points have been redeemed, they may no longer be redeemed and there are no refunds, returns or exchanges for additional points, cash, or other goods and services, even if you return the Rewards points or other item(s) that your Rewards points were redeemed toward. Additionally, if your order is canceled or refunded, the Rewards points used for the canceled or refunded order are removed from your account.

Rewards Points for Subscribers

If you are enrolled in the Subscription Service, you will earn double Rewards points with each qualifying purchase. Rewards points can be used towards a free Everytable Product, and customers enrolled in the Subscription Service receive additional special benefits for which the Rewards points may be used.

Each $1.00 spent on a qualifying purchase of Everytable Products equals 2 Rewards points, and each Rewards point is worth $0.05 towards a free Everytable Product or $1.00 off of an Everytable Product. There is a minimum redemption of $5.00 (or 100 points) and a maximum redemption of $10.00 (or 200 points) for each purchase/order.

Rewards Points for Non-Subscribers

If you are not enrolled in the Subscription Service, you can still earn Rewards points with each qualifying purchase to unlock points towards a free Everytable Product or $1.00 off of an Everytable Product. Each $1.00 spent equals 1 Rewards point, and each Rewards point is worth $0.05 towards a free Everytable Product or $1.00 off of an Everytable Product. There is a minimum redemption of $5.00 (or 100 points) and a maximum redemption of $10.00 (or 200 points) at each purchase/order.

You may redeem points on an order in combination with any eligible promo code unless

otherwise stated in the terms and conditions of the promotion. When you redeem a reward, promo code, or other offer, you will still be eligible to earn Rewards points on other items included in your transaction.

The purchase of a gift card is not eligible for points. However, you may earn points when you pay with an Everytable gift card if you order through your account at the store checkout or through the Website.

You can check your Rewards points balance on our website by signing into your Account and then clicking into your Profile. Rewards points that you earn may not always immediately post to your Account. You are responsible to ensure Rewards points from your qualifying purchases are correct. If you believe Rewards points from your qualifying purchase were incorrectly calculated, you must notify Everytable within 1 month of the qualifying purchase by providing your receipt to Everytable Support at [email protected]. Everytable has the sole discretion to determine points in your Account and Everytable has no liability for any delay or failure to correctly credit Rewards points to your Account.

We have new Terms and Conditions effective January 3, 2024. An additional change reflected in the new Terms and Conditions will take effect March 3, 2024, specifically, we are updating our Reward points program to include a 120 day redemption and expiration period. Under the new Reward Points Program Terms, points expiry will occur as follows:
 

  • Rewards points accrued between January 3, 2024 and March 3, 2024 will expire 120 days after such points were earned.
  • Rewards points accrued prior to January 3, 2024 will expire the later of (i) 120 days from the date they were earned; or (ii) March 3, 2024.
  • Rewards points accrued after March 3, 2024 shall expire on the 120th day from the date such points were earned.
  • For the avoidance of doubt, under the new Terms, except as otherwise provided, Rewards points will expire if not used within 120 days after they were accrued and recorded in your account.

Please redeem your points at your earliest convenience before they expire in accordance with the new Terms.You can check your Rewards points balance on our website by signing into your Account and then clicking into your Profile. The option to redeem your Rewards points will automatically appear at check out. Use the drop down menu to select the amount of Rewards points you would like to apply to your order. Once chosen, click the 'Apply' button to redeem the Rewards points towards your order. You may also redeem your points during your purchase at one of our stores.

Food

We recommend consuming our meals by or on the best-by date printed directly on the front of the label. The shelf life of our prepared meals varies across meal categories: 4 days for salads, 5 days for any salmon meals and 6 days for hot meals (not including salmon). If you have a subscription, you can also set up a second subscription to receive deliveries or pickups more than once a week, so fresh food is always on its way.

 

Since we cannot guarantee quality after the expiration date, we do not recommend freezing meals. If you do intend to freeze your meals, we would suggest transferring them to a freezer safe container.

Yes! We have both vegan and vegetarian options. However, our meals are not specifically labeled as such. Ingredients are listed for each meal!

Unfortunately, we are not able to substitute ingredients in our meals. All of our meals follow a specific recipe - they are chef-prepared in our central kitchen, packaged and then delivered, ready-to-eat. This business model allows us to provide the highest quality meals, at the most affordable price. If you would like to look over our full menu, it can be viewed here. Also, all of the ingredients for our meals can be found on each meal listing. 

We do not exclusively use organic ingredients/meats/wild seafood, but we're committed to sourcing the best quality ingredients while also keeping our meals as affordable and accessible as possible. 

Please enter your zip code and email address on our home page at everytable.com. Then, choose "pickup or delivery" to view the price of our menu items. 

Our warming instructions are:

1.Remove lid and any containers, and place your bowl in the microwave. 

2. If warming in-store, tap the microwave button icon that matches your meal. 

3. If warming at home, microwave on high setting for number of minutes instructed on the label.

As a quick reference guide for heating instructions, we use the flame icons to indicate the time needed to warm up your meal. The flame icon guide for warming is as follows:
1 flame = 1min
2 flames = 2min
3 flames = 2.30min
4 flames = 30 seconds

Please refer to the flame icon with instructions on the meal label, but in general, for any breakfast meals, salmon meals and chicken meals requiring heat, just pop them in the microwave for 1.5 - 2 minutes. For any of our beef meals requiring heat, they generally require only 1 to 1.5 minutes. Our sandwiches can be enjoyed right away or simply heated for 30 - 45 seconds.   Our delicious Turkey Taco Bowl requires 2 - 2.5 minutes in the microwave. 

 

General

Studies show that overall, not everyone has access to fresh, high quality food. We believe that food is a human right because that affects every aspect of our life. A working food system means that everyone should have access to fresh, good food. Everytable's mission is to create a system that works for everyone in this country, at every income level. 

  • Store: Cash, All Major Credit Cards, Gift Cards and EBT at some store locations
  • Online: All Major Credit Cards and Gift Cards

As Everytable continues to grow, we advise signing up for our emails to keep up to date on new store and delivery locations! You can also follow us on Instagram (@foreverytable), Facebook (facebook.com/everytable) and Twitter (@foreverytable)

We are pleased to share that all of our packaging is recyclable! For more detailed information, please visit everytable.com/recycle

Yes! Digital gift cards are available for purchase from $1 up to $2000. Click here to purchase your gift card today!

We suggest double checking the Spam or Junk folders in your inbox, if you're not receiving our emails. You can also search for ‘Everytable’ in your email.

If you still can't find anything from us, please reach out to our customer success team at [email protected]  for assistance.

Once processed, you should receive your refund within 3-5 business days, depending upon your financial institution. A confirmation email for your refund will be sent to you. If you still have not received your refund after 5 business days, we advise contacting your bank.

  • There is a $6.99 fee ($3.99 delivery + $3 packaging/service fee) for all orders, regardless of delivery location.  The $3.99 delivery fee is waived for subscription delivery orders over $25 and all other delivery orders over $65.  
  • The fee is always waived for store pickup 

PLEASE NOTE: This fee does not apply to OnDemand orders as the delivery fee is set by DoorDash and can vary in cost

  • Mon - Fri - 8 AM - 5 PM PST

To cancel an existing order, please reach out to our customer success at [email protected]

Pay It Forward

Our mission has always been about access - making sure everyone, everywhere had access to nutritious, fresh food at affordable prices. If you'd like to support our mission and purchase a meal for someone who could use one, Pay It Forward. We work with local organizations and nonprofits throughout LA County to deliver the meals to those who need them most.

In-Store: Let a team member know you would like to purchase a Pay It Forward meal. 

Online:

  1. Visit our website at everytable.com/subscribe.
  2. Add a Pay It Forward meal (or 2 or 3…) to your cart.

Still Need Help?

Feel free to get in touch.

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